Transitioning to the SPP Subscription Center
Smart Podcast Player is transitioning to a new custom-built, you-friendly Subscription Center. Read below for how to login and for frequently asked questions.
How to Login to the New Subscription Center
- Go here to Initiate Your Login
- Enter your email address (make sure to use the same email address you used before)
- Click on the reset link in your email inbox
- Create your new password and login!
To broaden your understanding of the transition, read these FAQs regarding the transition from Gumroad to our custom built Subscription Center:
Frequently Asked Questions
Q: Why did you transition to a new platform?
A: We want to do right by our customers, always. We also want to always be improving. This new Subscription Center is a more seamless, powerful, and user-friendly solution to what we had before. We want to empower you to do more, including:
- Update your account details whenever you want.
- Change your payment preferences.
Click here to learn how to update your payment preferences!
- Download the player zip file (without having to email us).
- Grab your license key in case you misplaced it.
- Switch from monthly to annual (and vice versa).
Click here to learn how to switch from monthly to annual!
- All from within your own Subscription Center dashboard!
Q: How does this switch impact me?
A: When you subscribed to Smart Podcast Player initially, your subscription was managed on Gumroad’s platform. Now, replacing Gumroad, you’ll have a custom-built subscription management solution: the new Subscription Center. With the player itself, nothing changes. At your account level, you’ll have greater flexibility and benefits you didn’t have before!
We just ask that, for all customers, when you login to the Subscription Center, please make sure that your credit card information has successfully transitioned over too. If you see that it has not, please add your credit card information to resume your Smart Podcast Player subscription.
If your credit card information isn't in your Subscription Center dashboard, your subscription will be paused, so please add your credit card information in the Subscription Center if you don't see it there. It should just take a minute.
Other than a review of your credit card information (and adding your credit card info in if you do not see it there), there's no other impact. All other information will be transitioned automatically!
Q: So, how do I switch over to the new Subscription Center?
A: We will email you to transition to the new Subscription Center. We will be transitioning people throughout the months of March-April 2018.
Q: Will I be charged again when I add my payment information into the new system?
A: No. You won't be charged until your renewal date. Your subscription dates will stay as they were in the old system.