RESOLVED 2014-09-24 Getting File Data Persists

UPDATE #2: We have added some additional features to address this problem. Go to the support article  Understanding the Advanced Settings Menu for help.

UPDATE #1: Thursday, October 2, we have released an update to resolve this issue. Check your WordPress plugin panel for a prompt to upgrade to version 0.9.2. If you do not see the upgrade notification, email us at Put "Need Upgrade" in the subject line and we will send you the zip file.

As of Wednesday, September 24, we've become aware of a bug causing the player to get stuck on "Getting File Data." You will see something like this:

The Getting File Data issue is caused by low PHP memory issues. We are actively working to resolve this problem and should have a solution by next week.

If you are experiencing this problem, please email Mindy at (or fill out the contact form). She will email you the fix as soon as the problem has been resolved.

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