RESOLVED 2014-09-24 Getting File Data Persists
UPDATE #2: We have added some additional features to address this problem. Go to the support article Understanding the Advanced Settings Menu for help.
UPDATE #1: Thursday, October 2, we have released an update to resolve this issue. Check your WordPress plugin panel for a prompt to upgrade to version 0.9.2. If you do not see the upgrade notification, email us at email@example.com. Put "Need Upgrade" in the subject line and we will send you the zip file.
As of Wednesday, September 24, we've become aware of a bug causing the player to get stuck on "Getting File Data." You will see something like this:
The Getting File Data issue is caused by low PHP memory issues. We are actively working to resolve this problem and should have a solution by next week.
If you are experiencing this problem, please email Mindy at firstname.lastname@example.org (or fill out the contact form). She will email you the fix as soon as the problem has been resolved.